Please see the methods below for troubleshooting login issues with GW CATS. If these solutions do not fix the problem, please contact oipadmin@gwu.edu.
Your username is your GW email address (e.g. example@gwu.edu).
Your password for CATS is your NetID password (same that you use to log in to other campus systems, like GWMail). You can reset your password online here: https://identity.gwu.edu/claim/index
Your username is your GW NetID (the part of your email before '@' symbol).
Your password for CATS is your NetID password (same that you use to log in to other campus systems, like GWMail). You can reset your password online here: https://identity.gwu.edu/claim/index
The system lockout timer resets after 15 minutes. Please wait 15 minutes and then try again.
If you are still receiving this error message after 15 minutes, please try the following steps:
This issue occurs when you are not on the campus network or connected to the GW VPN. You can solve this issue by either connecting to the GW campus wifi (GWireless) or by connecting to the GW VPN.
If you are experiencing difficulties setting up the GW VPN, please contact the Division of IT at 202-994-GWIT (4948), ithelp@gwu.edu or IT.GWU.EDU.
This issue occurs when you are not on the campus network or connected to the GW VPN. You can solve this issue by either connecting to the GW campus wifi (GWireless) or by connecting to the GW VPN.
If you are experiencing difficulties setting up the GW VPN, please contact the Division of IT at 202-994-GWIT (4948), ithelp@gwu.edu or IT.GWU.EDU.
This is like an issue with the cookies in your web browser. Please try the following steps:
If you are still unable to log in to GW CATS after trying the above steps, please contact oipadmin@gwu.edu for further assistance.